Technical Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery, health, and consumption usage.
Role type
Technical Customer Success Account Manager
Builds
Customer Success Plans, bookable programs of work, and engagement plans aligned with account priorities.
Domain
Customer Success / Enterprise Software
Deliverable
client delivery
Required skills
Customer relationship management, program planning and delivery, stakeholder engagement, retention and churn analysis, consumption usage acceleration, team orchestration
Preferred skills
None stated
Technologies
None stated
Responsibilities
Align Customer Success Plans with account plan priorities, support delivery of program planning and customer-facing reviews, engage key technical stakeholders to address customer outcomes, identify retention and churn opportunities, lead and influence consumption and usage portfolios to accelerate value realization
Seniority
Individual Contributor, foundational level