Technical Support Advisor
Core
Resolve complex, escalated, and politically charged technical cases while driving engineer readiness and product troubleshooting.
Role type
Senior Technical Support Advisor
Builds
Customer self-help content, troubleshooting guides, and readiness programs
Domain
Cloud infrastructure (Azure) and enterprise IT support
Deliverable
client delivery
Required skills
complex product troubleshooting, skills-gap analysis, cross-team collaboration, case triage, process improvement, stakeholder management, technical content creation
Preferred skills
Azure platform expertise, AI technology familiarity, retail or sales environment experience
Technologies
Azure Subscription, Azure Identity, billing and commerce systems
Responsibilities
Review complex issues and contact customers to understand problems, perform case reviews and customer wellness checks, mentor engineers on collaboration, contribute to volume deflection initiatives, investigate product bugs and provide business impact, implement end-to-end readiness programs
Seniority
Senior, hands-on IC