Manager Tech Service (Geschlecht egal, Hauptsache gut)
Core
Leading and developing the Tech-Service team to ensure excellent technical support for customers.
Role type
Manager, Technical Service
Builds
Technical support solutions and optimized service processes for customers
Domain
Technology services / IT support
Required skills
Team leadership, project management, process analysis and optimization, KPI definition and reporting, commercial offer creation and feasibility assessment, Salesforce experience
Preferred skills
Technical degree, modern service tools experience, strong analytical skills, customer focus
Responsibilities
Lead and develop the Tech-Service team, ensure excellent technical support for customers, analyze and optimize service processes, define and monitor KPIs, collaborate with sales to present technical solutions, create and track offers and assess technical feasibility
