Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d)
Core
Lead and develop the Enterprise Collaboration & Voice Solution team to ensure reliable, secure, and cost-effective delivery of global collaboration and communication services.
Role type
Senior IT Operations Team Leader (Enterprise Collaboration & Voice)
Builds
Global collaboration and voice services for the group
Domain
Financial Services / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, budget planning, vendor and contract management, technology lifecycle management, IT service management (ITIL), financial forecasting, regulatory compliance, stakeholder management, incident/problem/change management
Preferred skills
Advanced degree in IT/CS, experience with Microsoft Exchange, Cisco Unified Communications, Webex, Confluence, Microsoft SQL Server, trading telephony, voice recording platforms
Technologies
Microsoft Exchange, Cisco Unified Communications Manager, Webex, Confluence, Microsoft SQL Server, secure e-mail and journaling solutions, trader telephony, voice recording platforms
Responsibilities
Lead, coach, and develop a team of engineers; Ensure stable, secure, and efficient operation of global collaboration and voice services; Own service delivery and continuous improvement for assigned platforms; Define team priorities, allocate resources, and manage capacity; Support budget planning, cost control, and financial forecasting; Manage vendor relationships, software and service contracts, and license compliance; Drive technology lifecycle management, including upgrades, risk mitigation, and strategic roadmap planning; Ensure compliance with regulatory, security, and operational requirements; Collaborate with business stakeholders, infrastructure teams, and external partners; Support incident, problem, and change management processes and act as an escalation point for critical issues
Seniority
Senior, hands-on IC with people leadership
