Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d)
Core
Lead and develop the Enterprise Collaboration & Voice Solution team to ensure reliable, secure, and cost-effective delivery of global collaboration and communication services.
Role type
Senior IT Operations Team Leader (Enterprise Collaboration & Voice)
Builds
Global collaboration and communication services for the group
Domain
Financial Services / Enterprise IT Infrastructure
Required skills
People leadership, budget planning, vendor and contract management, ITIL service management, IT security and compliance, strategic roadmap planning, incident and change management
Preferred skills
Advanced degree in IT/CS, experience with Microsoft Exchange, Cisco Unified Communications, Webex, Confluence, Microsoft SQL Server, financial acumen, organizational change management
Technologies
Microsoft Exchange, Cisco Unified Communications Manager, Webex, Confluence, Microsoft SQL Server, secure e-mail and journaling solutions, trader telephony, voice recording platforms
Responsibilities
Lead, coach, and develop a team of engineers; Ensure stable, secure, and efficient operation of global collaboration and voice services; Own service delivery and continuous improvement for assigned platforms; Define team priorities, allocate resources, and manage capacity; Support budget planning, cost control, and financial forecasting; Manage vendor relationships, software and service contracts, and license compliance; Drive technology lifecycle management, including upgrades, risk mitigation, and strategic roadmap planning; Ensure compliance with regulatory, security, and operational requirements; Collaborate with business stakeholders, infrastructure teams, and external partners to deliver reliable and innovative communication solutions; Support incident, problem, and change management processes and act as an escalation point for critical issues
Seniority
Senior, hands-on IC with people leadership