IT First-Level Support / Digital Workplace (m/w/d)
Core
First-line IT support and digital workplace development for employees in a medical homecare group.
Role type
IT First-Level Support / Digital Workplace Specialist
Builds
Digital workplace solutions, Microsoft 365 environments, and modern device ecosystems for internal users.
Domain
Healthcare / IT Service Management
Required skills
IT support, Microsoft 365, Windows devices, ticketing systems, user onboarding/offboarding, process documentation, security awareness, stakeholder communication
Preferred skills
Intune, device management, rollout and training support, process optimization, AI tool adoption (e.g., Microsoft Copilot)
Responsibilities
Serve as the first point of contact for IT requests; analyze, prioritize, and coordinate incidents and service requests; advise users and leadership on Microsoft 365 and modern devices; support the rollout of new digital solutions; contribute to the development of ticketing systems and service processes; gather requirements from business units and support implementation with IT specialists; coordinate onboarding and offboarding processes; support IT security measures and awareness campaigns; document processes and solutions.
Seniority
Mid-level, hands-on IC