Food and Beverage Duty Manager
Core
Oversee all lounge operations and ensure smooth service delivery during shifts for airline travelers.
Role type
Operations Manager (Airline Lounge)
Builds
Airline lounge services for travelers
Domain
Hospitality / Aviation
Deliverable
product features
Required skills
Team leadership, operational administration, incident management, safety compliance, shift management, stakeholder liaison
Preferred skills
Attention to detail, reliability, safety mindset, professional presentation, crisis management
Technologies
N/A
Responsibilities
Act as Manager on Duty overseeing all lounge operations; Serve as primary liaison between Compass Group and the client; Lead supervisors and team leaders by assigning tasks and monitoring performance; Support Key Account Manager with rostering and stock control; Manage incident escalation including guest feedback and service recovery; Ensure compliance with airport safety protocols and maintain secure operations.
Seniority
Mid-level, hands-on IC