1st & 2nd Level Systemadministrator / Fachinformatiker (m/w/d) - Fokus Ticketbearbeitung
Core
Providing 1st & 2nd level IT support via ticketing, phone, and on-site for a waste management company's infrastructure.
Role type
1st & 2nd Level System Administrator
Builds
IT infrastructure stability and user access
Domain
Environmental services / IT Operations (via careerplan.io/jobs/1945220-1st-2nd-level-systemadministrator-fachinformatiker-mwd-fokus-ticketbearbeitung)
Required skills
Windows 10/11, Microsoft Server (2012 R2–2019), Active Directory, LAN/WLAN/VPN, ITSM/ITIL, Ticketing Systems, Cyber Security basics, Technical Documentation
Preferred skills
Practical System Administrator experience, Analytical thinking, Structured work approach
Technologies
Windows 10, Windows 11, Microsoft Server 2012 R2, Microsoft Server 2019, Microsoft Office 2019, Microsoft 365, Active Directory, ITSM, ITIL
Responsibilities
Accepting and processing support tickets, Installing and configuring computers/devices/software/hardware, Diagnosing and troubleshooting technical issues, Training new users and setting up accounts, Monitoring server/software/hardware performance, Supporting Cyber Security efforts, Creating and maintaining technical documentation, Collaborating with IT leadership and coordination, Executing IT projects and renovation measures
Seniority
Mid-level, hands-on IC