Service Desk Analyst
Core
Provide first-line technical support to end users and administer technology for designers in health, education, and business sectors.
Role type
IT generalist / Service Desk Analyst
Builds
IT support services and application maintenance for design teams
Domain
Architecture & Engineering IT support
Required skills
Windows desktop and server administration, Active Directory management, hardware and software troubleshooting, backup and restore procedures, vendor consultation, security measures implementation
Preferred skills
ITIL framework knowledge, application ownership, self-starter mindset
Technologies
Microsoft Windows 7/10/11, Microsoft Office, VMWare vSphere, Active Directory, network servers, printers
Responsibilities
Handle Level 1-3 support tickets and troubleshooting, monitor service desk and backup systems, manage user accounts and file permissions, maintain network peripherals, test hardware and software efficiency, provide daily reports
Seniority
Mid-level, hands-on IC