Account Manager (all genders)
Core
B2B account management for digital identity and signature solutions, focusing on customer retention, upselling, and relationship development.
Role type
B2B Account Manager
Builds
Digital identity and signature products (Vertrauensdienste) for government and enterprise clients
Domain
Fintech / Digital Identity / Regulatory Technology
Deliverable
client delivery
Required skills
B2B sales, customer relationship management, contract negotiation, product feedback analysis, cross-functional coordination, reporting, technical understanding of IT products
Preferred skills
KYC regulatory experience, ID-Wallets knowledge, Deep Tech interest
Technologies
Digital identity platforms, signature solutions, KYC systems
Responsibilities
Manage B2B customer accounts from contract signing, prepare project kick-offs, identify and present upselling opportunities, expand customer relationships to meet revenue targets, handle product customization requests, analyze customer feedback for product potential, resolve errors and complaints with the TCS team, conduct regular video and in-person client meetings, create customer reports