Rooms Division Manager
Core
Lead the Rooms Division operation (Front Office, Housekeeping, Guest Relations, Concierge, Guest Services) to drive operational excellence and exceptional guest experiences during pre-opening and ongoing operations.
Role type
Senior hotel operations leader (Rooms Division Manager)
Builds
A new luxury hotel property and its daily guest service operations
Domain
Hospitality / Luxury Hotels
Required skills
Pre-opening experience, revenue management, team leadership, service standards implementation, operational setup, budget management, guest experience design
Preferred skills
Experience in premium/luxury/lifestyle hotels, commercial acumen, hands-on management style
Responsibilities
Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations; Drive guest satisfaction through personalized service and effective service recovery; Ensure exceptional standards of cleanliness and presentation; Manage room revenue performance, occupancy, and departmental costs; Conduct regular quality reviews and implement initiatives to enhance guest experience; Lead, coach, and develop department leaders and team members; Resolve complex guest concerns with professionalism; Foster collaboration across Rooms Division, F&B, and Sales teams; Support pre-opening activities including recruitment, training, and operational setup.