Kundenberater Kundenservice Nationale Distribution (m/w/d)
Core
Customer service representative for national distribution, handling sales and service processes for work safety products via phone and internal systems.
Role type
Customer Service Representative (National Distribution)
Builds
Sales and service processes for personal protective equipment (PPE) and digital integration solutions.
Domain
Industrial Safety / PPE Manufacturing
Deliverable
client delivery
Required skills
SAP, CRM, Office 365, Excel, order management, claims processing, inventory management, digital transformation support
Preferred skills
E-commerce processes knowledge
Responsibilities
Support distribution and trade partners in defined sales regions; manage the sales and service process from quote creation to accounts receivable; maintain customer data and conditions; handle complaints and inquiries; ensure smooth information flow with sales and internal departments; proactively inform customers about stock shortages and offer alternatives; support sales activities and digital transformation initiatives.