Sachbearbeiter IT - 1st und 2nd Level Support (m/w/d)
Core
1st and 2nd level IT support for Lidl store and warehouse staff, handling technical inquiries and incidents.
Role type
IT support specialist (1st/2nd level)
Builds
IT support services for retail stores and logistics centers
Domain
Retail / IT Support
Deliverable
dashboards & analysis
Required skills
ticket management, incident triage, knowledge base maintenance, problem management, automation project support, process training
Preferred skills
chatbot/voicebot implementation, digitalization initiatives
Technologies
internal knowledge base, chatbots, voicebots
Responsibilities
Categorize and prioritize incoming tickets, qualify incoming requests, support business units in finding solutions, maintain and update internal knowledge base articles, identify recurring issues and escalate to specialists, participate in automation and digitalization projects, provide on-site service desk support at the headquarters
Seniority
Entry-level, hands-on IC