Salesforce Change Management & Training Specialist
Core
Lead change impact analyses and design comprehensive training strategies to drive adoption of Salesforce capabilities and operational process redesigns.
Role type
Change Management & Training Specialist (Salesforce)
Builds
Scalable enablement programs, role-based learning solutions, and training catalogs for Salesforce initiatives.
Domain
Technology (Salesforce) + Change Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
stakeholder assessment, change impact analysis, instructional design, blended learning strategy, project management, facilitation, content development, training evaluation
Preferred skills
Salesforce platform implementation experience, Prosci/ADKAR frameworks, change management certification, AI-enabled productivity tools, training modernization
Technologies
Microsoft Office, Salesforce
Responsibilities
Lead structured stakeholder assessments and change impact analyses; Define and execute change-readiness and enablement plans; Translate impacts into audience-specific enablement strategies; Partner with communications teams to align enablement activities; Develop comprehensive training strategies for major initiatives; Design and deliver role-based learning through live, virtual, on-demand, and blended formats; Develop scalable enablement for incremental enhancements through microlearning and self-paced content; Maintain and update the training catalog and learning materials; Evaluate training effectiveness and adjust enablement approaches.
Seniority
Mid-level, hands-on IC
