Telecom Voice Provisioning Analyst
Core
Provisioning analyst managing end-to-end telecommunications voice service operations, including port-ins/port-outs, moves, adds, changes, and disconnects for carrier customers.
Role type
Telecom Voice Provisioning Analyst
Builds
Voice service continuity and customer support for carrier customers
Domain
Telecommunications / Voice Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Local Service Requests (LSR) interpretation, telecommunications provisioning processes, voice and numbering operations, order management workflows, customer support ticket resolution, vendor coordination, QA auditing
Preferred skills
Quality Assurance program participation, cross-functional training support, hybrid work environment adaptation
Technologies
Microsoft Office (Excel, Word, Outlook), internal/external customer systems, telecommunications records (LOA, COB, CSR, LIDB, CNAM, E911)
Responsibilities
Respond to and resolve customer support tickets and escalations; Review and process service requests including port-ins/port-outs; Interpret LSRs to translate requirements into service changes; Manage work tasks across internal and customer systems; Communicate with vendors and customer teams to ensure timely delivery; Monitor work queues and order assignments; Participate in Quality Assurance activities by auditing vendor cases
Seniority
Mid-Senior level (5+ years experience required)
