Consultant Customer Success
Core
Partner with clients to define success outcomes, ensure adoption of TransUnion solutions, and act as a trusted advisor translating client challenges into practical solution improvements.
Role type
Consultant Customer Success
Builds
Client adoption, value realization, and growth for fraud/risk solutions
Domain
Financial services, fraud prevention, identity, and risk
Deliverable
client delivery
Required skills
Fraud prevention knowledge, identity/risk solutions understanding, translating technical capabilities to business outcomes, client presentation delivery, cross-functional collaboration, customer-centric problem solving
Preferred skills
Upsell/cross-sell identification, workshop facilitation, market trend analysis
Technologies
Fraud prevention platforms, identity verification systems
Responsibilities
Partner with clients to define success outcomes and ensure adoption of TransUnion solutions, Monitor client performance and proactively identify opportunities to improve ROI, Drive solution adoption and usage expansion across client organizations, Deliver clear client presentations and business reviews, Provide structured client feedback to product and strategy teams, Stay up to date on fraud trends and competitor activity
Seniority
Mid-level IC (3-6 years experience)