Analista de Experiência do Cliente III
Core
Strategic Customer Success role focused on ensuring client success in the adoption and growth of fraud prevention solutions.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Fraud prevention solutions and integrated services for B2B clients
Domain
Financial services, risk analysis, fraud prevention
Deliverable
client delivery
Required skills
Strategic account management, analytical reporting, data analysis, project management, B2B customer success experience
Preferred skills
Fraud prevention technology knowledge, fluent English, advanced analytical tools (Power BI, Visio, Figma), technical integrations familiarity (APIs, webhooks)
Technologies
Power BI, Visio, Figma, APIs, webhooks
Responsibilities
Act as strategic consultant and focal point for clients post-implementation; Monitor customer journey, health score, and engagement; Analyze data and feedback to identify improvement opportunities; Collaborate cross-functionally with Product, Sales, Marketing, and Technology teams; Proactively resolve critical client issues; Map upsell and cross-sell opportunities; Provide management reports on progress and performance.
Seniority
Senior, hands-on IC