Technical Service Manager
Core
Trusted technical advisor for corporate customers, ensuring their environments remain reliable, secure, and aligned to business goals while maximizing investment value.
Role type
Senior customer-facing Technical Service Manager
Builds
Customer success outcomes, service reliability, and strategic technical guidance for enterprise clients
Domain
Telecommunications, Managed Services, Enterprise IT
Deliverable
client delivery
Required skills
Technical service management, enterprise networking, voice/data/cloud infrastructure, technical implementation leadership, escalation management, service audits, SLA knowledge, stakeholder influence
Preferred skills
ITIL certification, CCNA/CCNP, commercial awareness
Responsibilities
Lead technical service reviews and audits, manage critical escalations, oversee customer onboarding and transitions, provide strategic technical guidance, identify service improvement opportunities
Seniority
Senior, hands-on IC with customer leadership
