IT - Servicemanager (m/w/d)
Hybrid
Core
Managing first-level IT support, ticket dispatching, and internal IT processes for a digital development center serving business units and clients.
Role type
First-level IT service manager
Builds
IT support services and digitalization solutions for internal business units and external clients
Domain
IT services and digital transformation
Deliverable
dashboards & analysis
Required skills
IT service management, ticket dispatching, patch management, internal process documentation, vulnerability scanning, online banking support, offer creation, data analysis
Preferred skills
First-level support experience, C1 German, English
Technologies
OTRS, Joomla, Patch Management Systems, Online Banking Systems