(Senior) Manager Technical Services (m/w/d)
Core
Strategic, organizational, and operational leadership of IT-oriented Field Services, focusing on rollouts, incident resolution, and repair/guarantee processing for end customers.
Role type
Senior Manager, Technical Services
Builds
Efficient, on-time, high-quality IT Field Services and support operations
Domain
IT Service Management / Field Service
Required skills
Strategic planning, team leadership, capacity planning, resource optimization, process improvement, stakeholder management, incident management, service level management
Preferred skills
ITIL certification, Project Management (PRINCE2, PMP, IPMA), Organizational Development
Technologies
IT Service Management frameworks, Ticketing systems
Responsibilities
Lead and develop high-performance service teams, manage capacity planning and resource utilization, oversee first and second-level support operations, drive continuous improvement of service processes and customer satisfaction
Seniority
Senior, hands-on IC