Field Coordination Manager
Core
Lead real-time field support and escalation management to ensure seamless execution of field operations and protect the customer experience.
Role type
Senior Field Coordination Manager
Builds
Real-time field support operations and escalation resolution workflows
Domain
Industrial IoT / Predictive Maintenance / Field Operations
Deliverable
client delivery
Required skills
Field operations management, team leadership and coaching, crisis management, stakeholder communication, process improvement, CRM proficiency
Preferred skills
High-volume support environment experience, scheduling coordination, system visibility enhancement
Technologies
Salesforce
Responsibilities
Own real-time field support and escalation management; Act as primary point of contact for urgent scheduling conflicts; Rapidly resolve technician availability and schedule disruption issues; Coordinate with Scheduling to adjust plans; Serve as bridge between field teams, customers, and internal stakeholders; Monitor and improve time-to-resolution metrics; Lead, coach, and develop a support team; Support system and process improvements for field visibility.
Seniority
Senior, hands-on IC with team leadership
