Service Desk Agent 1st & 2nd Level IT Support im Service Desk (m/w/d)
Core
Providing 1st & 2nd level IT support to ensure complex system environments operate smoothly and resolve customer inquiries.
Role type
IT Service Desk Agent (1st & 2nd Level)
Builds
IT support services for customers
Domain
IT Infrastructure & Support
Deliverable
client delivery
Required skills
Ticket management, Incident management, Change management, Patch management, Remote analysis, System administration, Network basics, Server and OS knowledge
Preferred skills
Routing & Switching, Cisco/HP/Enterasys/Extreme products, ITIL certification
