Level 1 Help Desk
Core
Provide Level 1 IT support by resolving incident and information request calls for customers via software and hardware troubleshooting.
Role type
Level 1 Help Desk Technician
Builds
IT service resolutions for customers
Domain
Healthcare IT / Help Desk
Deliverable
client delivery
Required skills
Cisco IOS, Linux, Windows Server, incident management, technical troubleshooting, HIPAA compliance
Preferred skills
CCNA certification, 1-3 years help desk experience
Responsibilities
Receive and resolve incident and information request calls, analyze and troubleshoot software/hardware issues, prioritize and escalate support based on client impact, maintain confidentiality per HIPAA protocols, learn and support purpose-built software