Service Desk Agent 1st Level IT Support im Service Desk (m/w/d)
Core
Providing 1st level IT support via phone, email, and ticketing to ensure system environment operations and troubleshoot issues.
Role type
1st level IT support agent
Builds
IT support services for clients
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
ticketing systems, troubleshooting, SLA management, software maintenance, patch management, basic OS knowledge, mobile device support
Preferred skills
telephone support, routing & switching knowledge, German (fluent), English (advanced)
Responsibilities
ticket processing, customer communication, status updates, documentation, system environment operation, software patching