Bilingual Technical Customer Support Specialist
Core
Bilingual Technical Customer Support Specialist providing onboarding, training, and troubleshooting for a SaaS platform used in cash processing and transportation.
Role type
Senior IC technical customer support specialist
Builds
SaaS platform for cash processing and transportation
Domain
Financial Services / Cash-in-Transit / SaaS
Deliverable
client delivery
Required skills
bilingual communication (English/Spanish), SaaS platform proficiency, client onboarding, technical troubleshooting, system training, feature testing
Preferred skills
experience in cash processing or cash-in-transit industries
Responsibilities
Lead onboarding processes for new clients, demonstrate SaaS platform usage, resolve technical issues, provide proactive support, assist with feature testing, collaborate with cross-functional teams
Seniority
Mid-level, hands-on IC
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