Polish & German Customer Support Specialist (100% remote)
Remote · from Poland
Core
Provide customer service via inbound calls and electronic communication (phone, email, chat) to resolve inquiries and issues for a German company's customer base.
Role type
Bilingual Customer Support Specialist
Builds
Customer satisfaction and resolution for a German company
Domain
Customer Support / Contact Center
Deliverable
client delivery
Required skills
Fluent Polish, Fluent German, Basic English, Customer-focused mindset, Active listening, Problem-solving, CRM/system usage
Preferred skills
Previous experience in customer support or contact center roles
Responsibilities
Handle customer inquiries through phone, email, and chat; Identify customer needs and offer guidance; Log and document interactions in internal systems; Resolve issues with a solution-oriented approach.