Account Manager (m/w/d) - Fachkraft im Pflege-, Gesundheits- oder Sozialmanagement
Core
Account Manager responsible for inbound sales, onboarding, and retention of clients using the marta platform to connect caregivers with families in need.
Role type
Account Manager (Sales & Customer Success)
Builds
marta platform client accounts and caregiver placements
Domain
Healthcare / Social Services / Caregiving
Deliverable
client delivery
Required skills
inbound sales, customer onboarding, contract negotiation, caregiver placement support, conflict resolution, stakeholder management, feedback collection
Preferred skills
Salesforce/Pipedrive/Hubspot experience, English language skills
Responsibilities
Consult with inbound leads to build a client pipeline, explain platform features and provide technical support for caregiver searches, manage client accounts and support caregiver deployment, conduct satisfaction surveys and assist with caregiver transitions, share best practices for conflict resolution, collaborate with international teams, provide feedback on internal processes and customer experience, act as internal expert for care-related questions