IT Service Management Berater (m/w/d)
Core
Experienced consultant supporting companies in improving IT service processes and delivering training on IT Service Management.
Role type
Senior IT Service Management Consultant
Builds
IT service process improvements and client training programs
Domain
IT Service Management / Consulting
Deliverable
client delivery
Required skills
ITSM process analysis and optimization, ITIL framework expertise, strategic roadmap development, ITSM tool selection and integration, change management, training and workshop facilitation
Preferred skills
Scrum, PRINCE2, DevOps
Technologies
ITSM tools (via careerplan.io/jobs/1848474-it-service-management-berater-mwd-at-serview-gmbh)
Responsibilities
Develop IT strategies and roadmaps, consult on ITSM tool selection and integration, design and optimize IT service processes, lead change management initiatives, conduct training and workshops, collaborate with clients to understand requirements
Seniority
Senior, hands-on IC