Service Management (ITSM / ESM) Consultant (m/w/d)
Core
Consultant optimizing IT and Enterprise Service Management (ESM) processes across IT, HR, Finance, and Facility domains.
Role type
Senior ITSM/ESM Consultant
Builds
Service-oriented structures and optimized service processes for enterprise clients
Domain
IT Service Management / Enterprise Service Management (via careerplan.io/jobs/2540327-service-management-itsm-esm-consultant-mwd-at-serview-gmbh)
Required skills
ITIL framework expertise, process optimization, stakeholder management, workshop facilitation, strategic transformation guidance, solution design
Preferred skills
Scrum, DevOps, PRINCE2, certified ITIL practitioner, change management
Technologies
Service-Management platforms (ITSM/ESM tools)
Responsibilities
Consult on conception, implementation, and optimization of ITSM/ESM processes; advise on tool selection and integration; design service structures for IT and non-IT departments; conduct training and workshops; guide strategic transformation; collaborate with stakeholders at all levels
Seniority
Senior, hands-on IC