Customer Success Manager - Commercial Content
Core
Ensure customer success with Veeva's Commercial Content and Medical Vault applications by serving as a liaison between Veeva and key customer stakeholders to foster collaboration and highlight value.
Role type
Senior Customer Success Manager (Life Sciences)
Builds
Veeva PromoMats and Veeva Medical applications
Domain
Life Sciences / SaaS
Required skills
Promotional content expertise, Medical domain knowledge, Life sciences industry experience, Large global pharmaceutical company experience, Customer-facing consulting, Relationship management with decision makers
Preferred skills
Software experience, Consulting background, SaaS/cloud experience, Veeva Vault experience
Responsibilities
Support 4-6 large, global customers post-implementation, Act as a trusted advisor to business decision makers and application owners, Liaise with internal stakeholders (Strategy, Sales, Product, Services), Provide strategic guidance to optimize application use, Facilitate customer-to-customer or customer-to-Veeva connections
Seniority
Senior, hands-on IC