Team Lead Customer Service (m/w/d)
Core
Lead and develop customer relationships, manage projects from inquiry to implementation, and drive profitability through pricing and negotiations for a metal and electrical industry client.
Role type
Senior Team Lead Customer Service / Key Account Manager
Builds
Long-term customer relationships and successful project implementations
Domain
Manufacturing (Metal & Electrical)
Required skills
Strategic pricing and negotiation, project management, KPI analysis, team leadership and coaching, cross-functional coordination, business acumen
Preferred skills
Experience in key account management, ability to travel
Technologies
None stated
Responsibilities
Manage and develop customer relationships, lead projects from inquiry to implementation, negotiate pricing and ensure profitability, coordinate between customers and internal departments, coach and develop junior team members
Seniority
Senior, hands-on IC with leadership responsibilities