IT Support Specialist (m/w/d)
Core
IT Support Specialist ensuring smooth operation of IT workstations and providing technical assistance to employees.
Role type
IT Support Specialist (Helpdesk)
Builds
IT workstations, user accounts, and support processes for employees
Domain
MedTech / Healthcare
Required skills
IT support, ticket management, user account administration, hardware/software installation, asset management, endpoint security, network troubleshooting, documentation
Preferred skills
Microsoft environments, cloud infrastructure, Cisco technologies, international environment experience
Technologies
Microsoft, Cisco, cloud platforms, ticketing systems, remote support tools
Responsibilities
Support employees with technical issues, manage tickets and prioritize requests, handle onboarding and offboarding, administer user accounts and permissions, install and configure hardware/software, manage IT assets lifecycle, assist with security compliance and updates, coordinate external IT vendors
Seniority
Mid-level, hands-on IC