System Engineer (w|m|d) - Support
Core
Ensure reliable operation of ADAC Air Rescue IT systems, serving medical crews and operational staff.
Role type
Senior IT Support Engineer (2nd/3rd Level)
Builds
IT support services, system availability, and IT asset management for air rescue operations
Domain
Healthcare / Air Rescue / IT Infrastructure
Required skills
IT support (2nd/3rd level), Azure platform, IT administration, system integration, monitoring tools, incident/problem/change management, ITIL, network administration, user access control, IT asset management, technical documentation, compliance standards
Preferred skills
Multi-year experience in IT support/service desk, strong problem-solving abilities, proactive maintenance mindset
Technologies
Azure, ITSM systems, monitoring tools
Responsibilities
Handle 2nd and 3rd-level support tickets for hardware, software, and networks; monitor IT systems and perform proactive maintenance; manage IT asset lifecycle and inventory; configure user accounts and enforce access policies; ensure compliance with IT security standards; optimize daily operations and workflows