Teamleiter Schadenmanagement (m/w/d)
Core
Leading a team responsible for processing property damage claims (Sach-Schäden) for AXA Germany, ensuring customer-oriented and cost-efficient resolution.
Role type
Team Lead / Manager for Property Damage Claims
Builds
Property damage claim processing workflows and customer service outcomes
Domain
Insurance / Property & Casualty Claims
Required skills
Team leadership, KPI management, stakeholder communication, conflict resolution, decision-making under pressure, change management
Preferred skills
Experience with AI-driven tools in claims management, agile methodologies
Technologies
AI-driven tools, dashboards
Responsibilities
Manage workload and employee deployment via KPIs and dashboards, foster team development through coaching and training, ensure high-quality claim processing, act as central contact for customers and partners, make binding decisions and payments, drive cultural transformation.
Seniority
Manager, hands-on leadership