Teamleiter Kraftfahrt-Schaden (m/w/d) in Hamburg
Core
Lead a team responsible for processing automotive insurance claims (KFZ-Schaden) to ensure customer satisfaction and cost efficiency.
Role type
Team Lead, Automotive Claims Operations
Builds
Operational claims processing workflows and team performance dashboards
Domain
Insurance / Automotive Claims
Required skills
Team leadership, Automotive claims expertise, Staff scheduling, Change management, Customer service, Data-driven decision making
Preferred skills
Economic studies or vocational training in insurance/finance, Modern leadership practices, Agile collaboration
Technologies
Team performance dashboards, Training portals
Responsibilities
Ensure customer- and cost-oriented claims processing, Manage team workload and phone availability, Utilize dashboards for team planning, Coach and develop team members, Implement change initiatives and modern leadership practices, Act as first point of contact for customers and sales teams