Debit Card Operations Manager
Core
Manage end-to-end debit card operational processes, including transaction processing, dispute resolution, fraud coordination, and vendor/network management to ensure compliance and minimize losses.
Role type
Senior IC operations manager (payments/debit cards)
Builds
Secure, compliant, and high-quality debit card customer experience
Domain
Financial services / Payments
Required skills
Debit/credit card operations, Dispute/chargeback management, Vendor/processor management, Incident/problem management, Data analysis (Excel/SQL/BI), Regulatory compliance
Preferred skills
Card processor experience, Network rules (Visa/Mastercard), Lean/Six Sigma, PMP
Technologies
Rules engines, Case management systems, BI tools
Responsibilities
Own end-to-end debit card operational processes and lifecycle management, Oversee dispute and chargeback operations aligned to network rules, Coordinate with Fraud teams to mitigate unauthorized activity, Manage relationships with processors and vendors, Maintain documented procedures for audit and risk readiness, Lead and develop a team of card operations analysts
Seniority
Senior, hands-on IC with people leadership