Manager, Fraud Operations
Core
Lead a team of Fraud Operations Specialists to execute fraud detection and prevention strategies, manage alerts, conduct investigations, and recover funds across Ramp's payment products.
Role type
Manager, Fraud Operations
Builds
Risk tooling, operational policies, and decisioning systems for fraud prevention
Domain
Fintech, Payments, Fraud Prevention
Deliverable
production ML models
Required skills
Team management, risk management, process engineering, data analytics, investigative thinking, AI integration, cross-functional collaboration
Preferred skills
Knowledge of Regulation E/NACHA/Visa rules, Zendesk/Retool experience, high-growth startup background
Technologies
Zendesk, Retool
Responsibilities
Manage and build a team of fraud specialists; develop risk management policies; partner with Product/Engineering/Data Science to build risk tooling; coordinate incident response; research emerging fraud trends; partner with Customer Support on fraud prevention education
Seniority
Manager, hands-on IC with team leadership
