Senior Manager Workforce Planning
Core
Manages and oversees the design, development, and management of workforce planning capabilities for contact centers and operations, serving as a primary thought leader and subject matter expert.
Role type
Senior Manager, Workforce Planning
Builds
Enterprise and divisional workforce plans, predictive models, and strategic talent solutions
Domain
Human Capital Management / Workforce Analytics
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
workforce strategy, analytics, scenario modeling, strategic talent planning, data interpretation, consulting engagements, workforce management tools, translating business strategies into actionable plans
Preferred skills
supervisory experience, graduate degree
Technologies
workforce management tools
Responsibilities
Leads workforce planning strategy incorporating analytics and business insights; directs development of planning tools and templates; conducts predictive modeling and scenario planning; analyzes future workforce needs against internal supply and external markets; designs workforce plans and talent strategies aligned with organizational growth; collaborates with HR partners to identify talent requirements and sources.
Seniority
Senior, hands-on IC with supervisory responsibilities
