EL2 Lead Delivery Manager
Core
Lead delivery manager for Managed ICT services, acting as the primary liaison between providers and internal technical teams to ensure effective and consistent service delivery.
Role type
Senior Delivery Manager (ICT Services)
Builds
Managed ICT services for the Australian Department of Foreign Affairs and Trade (DFAT)
Domain
Government / IT Service Management
Deliverable
client delivery
Required skills
Contract management, risk identification, service transition, SLA/KPI management, stakeholder engagement, continuous improvement, vendor management, system integration, documentation, Windows environment management
Preferred skills
Technology service management (ITMG) Level 6, readiness, escalation management, business communication
Technologies
Windows, Windows 11
Responsibilities
Review and renew contracts for managed ICT services; identify technical risks and prepare State of Requirements for new approaches; lead transition of new services or providers; ensure services meet SLAs and KPIs; collaborate with teams and vendors for system functionality; manage service expectations and facilitate continuous improvement; maintain service documentation and escalation procedures.