Configuration Management Lead
Core
Own and elevate the ServiceNow CMDB Event integration and ITOM roadmap, ensuring configuration data is reliable and integrated with observability tools to enable seamless decision-making and automation.
Role type
Senior IC ServiceNow Configuration Management Lead
Builds
ServiceNow ITSM/ITOM capabilities, automated event management workflows, and health dashboards
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow administration, CMDB governance, CSDM standards, ServiceNow Discovery, Service Mapping, MID server administration, API integrations (REST/SOAP), JavaScript
Preferred skills
ITIL v3/4 certification, ServiceNow CIS-ITSM/Discovery/ITOM credentials, data reconciliation, stakeholder engagement
Technologies
ServiceNow, Dynatrace, REST, SOAP, JavaScript
Responsibilities
Establish and maintain robust configuration management frameworks; manage ServiceNow Discovery, Service Mapping, and credential management; configure integrations between ServiceNow and external monitoring tools; partner with enterprise architecture and security teams to drive CMDB adoption.
Seniority
Senior, hands-on IC
