Account Manager - Ecommerce/ Digital Shelf
Core
Develop and manage relationships with a portfolio of FMCG brands to drive service adoption, ensure client ROI, and secure renewals for Profitero+ digital commerce solutions.
Role type
Account Manager (SaaS/Enterprise)
Builds
Client relationships and service adoption for digital shelf analytics platform
Domain
Digital Commerce / eCommerce / FMCG
Deliverable
client delivery
Required skills
Account management, commercial relationship management, upselling, client portfolio management, solution expertise, stakeholder alignment, meeting/demonstration coordination
Preferred skills
FMCG sector experience, SaaS sales experience, digital commerce industry knowledge, Salesforce/Gainsight CRM proficiency, European languages (German, French, Spanish)
Technologies
Salesforce, Gainsight CRM
Responsibilities
Ensure client portfolio gets ROI from Profitero+ service leading to satisfaction and renewals, Manage commercial relationships across a portfolio of customers and upsell new features, Act as main point of contact for branded accounts and align internal teams, Drive usage of Profitero+ service across client organizations, Arrange conference calls, product demos, training and face-to-face meetings to educate customers
