Spezialist IT Support (w/m/d)
Core
1st- and 2nd-level IT support specialist responsible for incident management, service requests, and knowledge base documentation.
Role type
mid-level IT support specialist
Builds
IT support processes and knowledge base entries
Domain
IT operations and support
Required skills
Windows OS proficiency, analytical problem solving, incident prioritization, process documentation, cross-functional collaboration
Preferred skills
IT project support, enterprise standard development
Technologies
Windows
Responsibilities
Accept, evaluate, prioritize, and resolve incidents and service requests; document solutions for the knowledge base; collaborate with IT departments and 3rd-level support; support IT technical projects; develop and implement corporate IT standards and processes