Guest Services Agent
Core
Deliver exceptional guest experiences by managing front desk operations, check-ins/check-outs, reservations, and resolving service issues.
Role type
Guest Services Agent (Front Office Generalist)
Builds
Front office operations and guest service delivery for The Westin and Four Points by Sheraton Brisbane
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
OPERA property management system, high-volume environment experience, conflict resolution, relationship building, upselling, customer service
Preferred skills
Opera experience, passion for hospitality
Responsibilities
Handle check-ins and check-outs, manage reservations, address guest inquiries, resolve service-related concerns, handle complaints and disputes, build customer relationships, drive loyalty program participation
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