IT Systemadministrator User Help Desk (m/w/d)
Core
First Level Support for IT systems and applications, handling incidents and service requests for employees.
Role type
IT System Administrator (Help Desk)
Builds
IT support services for L-Bank employees
Domain
Banking / IT Service Management
Deliverable
client delivery
Required skills
Windows OS, Microsoft Office, Ticketing systems, Incident Management, Service Request Management, IT Asset Management
Responsibilities
First Level Support for IT systems and applications, Handling and documenting incidents and service requests, Installation and administration of IT hardware and software, Maintaining a knowledge database, Improving IT processes