Mitarbeiter (m/w/d) Reklamationsbearbeitung
Core
Central contact for customer complaints regarding payment reminders, ensuring fair and timely resolution of disputes.
Role type
Customer service specialist (complaints)
Builds
Payment reminder processes and dispute resolution workflows
Domain
Parking services / Customer service
Deliverable
client delivery
Required skills
Written communication, telephone communication, process improvement, customer interaction, attention to detail, reliability
Preferred skills
Team collaboration, proactive process optimization
Technologies
None stated
Responsibilities
Review and record written customer complaints about payment reminders, resolve complaints via written and telephone channels, communicate clearly about contract violations, collaborate with service leaders to improve processes, report to management
Seniority
Individual contributor