Customer Service Representative
Core
Provide proactive consultative services to automotive dealer clients to ensure retention, satisfaction, and loyalty within an assigned territory.
Role type
Customer Service Representative (Automotive)
Builds
Customer retention and satisfaction for automotive dealer clients
Domain
Automotive marketing and CRM
Deliverable
client delivery
Required skills
Customer service, territory management, relationship building, phone etiquette, Salesforce.com, direct mail promotion development, problem identification
Preferred skills
Marketing technology knowledge, industry knowledge, Epsilon product capabilities, collaboration, adaptability, resourcefulness, time management
Responsibilities
Maintain and grow relationships with local OEM field representatives; Maintain timely, detailed and accurate records in Salesforce.com; Provide high level touch and proactive consultative services; Review product results and recommend needed enhancements; Recommend and develop direct mail promotions; Actively participate in customer concern resolution and cancellation turnaround attempts.
Seniority
Entry-level (1-2 years experience)