ITSM Solution Architect (all genders)
Core
Architecting and integrating the central ITSM suite for the DATAGROUP platform, standardizing service processes, and defining target architectures for ITSM topologies and integration scenarios.
Role type
Senior ITSM Solution Architect
Builds
Central ITSM suite, service portals, webshops, and integration solutions for the DATAGROUP platform
Domain
IT Service Management / Enterprise Architecture
Required skills
ITSM architecture, ITIL processes, system integration, interface architecture, workflow and process design, CMDB and service models, self-service and automation solutions, presales activities
Preferred skills
Experience with Valuemation, ServiceNow, Jira Service Management, BMC-Helix, transition or transformation projects
Technologies
Valuemation, ServiceNow, Jira Service Management, BMC-Helix
Responsibilities
Advise customers and business units on integrating into the central ITSM suite; analyze customer landscapes and define target architectures; develop connection strategies and integration patterns; create solution concepts ensuring standardized and scalable integration; collaborate with Service Management, Operations, and Enterprise Architecture; participate in transition projects, workshops, and presales activities; contribute to architecture and governance committees
Seniority
Senior, hands-on IC