IT Service Delivery Manager (all genders) mit Schwerpunkt Cyber Security
Core
Central point of contact for customers regarding Cyber Security Services, ensuring reliable operation and optimal support.
Role type
IT Service Delivery Manager (Cyber Security)
Builds
Cyber Security Services (Managed Security, Incident Management)
Domain
Cyber Security / IT Services
Deliverable
client delivery
Required skills
Customer relationship management, Service coordination, Incident management, Process optimization, Risk identification, Communication in critical situations
Preferred skills
Team coordination, Service process management, Contract and billing process support
Technologies
Cyber Security tools, Service management platforms
Responsibilities
Act as central contact for customers on Cyber Security Services, Coordinate collaboration between customers, Security Operations, and technical teams, Ensure security requirements are understood and implemented in operations, Monitor ongoing services and identify risks/dependencies, Prioritize tasks and support incident/service request management, Develop and optimize security processes