Phone support manager - (Інтеграція)
Based in Ukraine
Core
Managing phone support for a cloud automation system for cafes and restaurants, handling 40-50 inbound calls daily to resolve user issues and explain system functions.
Role type
Phone support manager
Builds
Poster cloud automation system for hospitality businesses
Domain
SaaS / Hospitality technology
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, clear communication, attention to detail, tech adaptability
Preferred skills
Prior experience in call centers or sales, Ukrainian language fluency
Technologies
Cloud automation systems, communication tools
Responsibilities
Answering inbound customer calls, resolving complex user queries, explaining system features, collecting and relaying user feedback
Seniority
Entry to Mid-level, individual contributor