Mitarbeiter (m/w/d) IT Support First Level
Core
First Level IT support handling incident resolution for servers and clients, supporting Second Level during peak loads, and coordinating Second and Third Level support.
Role type
First Level IT Support Specialist
Builds
IT infrastructure stability and user productivity
Domain
IT Support / GMP-compliant technical environments
Required skills
IT System Electronics / IT Specialist training, User Help-Desk experience, Microsoft Windows, Microsoft Azure, incident resolution, SOP adherence, GMP compliance
Preferred skills
English (IT technical)
Responsibilities
First Level Support IT incident handling and troubleshooting in server and client areas, Supporting Second Level Support during peak loads, Coordinating Second and Third Level Support, Participating in IT projects and ensuring adherence to central IT Change Controls, Working according to existing SOPs in the general IT environment, Ensuring GMP requirements in the area of technical installations and computer-aided systems (CSV)