Guest Service Agent
Core
Manage guest check-in/check-out, handle reservations, and ensure guest satisfaction in a hospitality setting.
Role type
Guest Service Agent
Builds
Guest experiences and operational flow for apartments and hotels
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Customer service, communication, time management, upselling, reservation processing, safety monitoring
Responsibilities
Ensure smooth check-in and check-out, accommodate guest requests and upsell services, communicate guest feedback to management, answer and direct incoming calls, process reservation enquiries, maintain knowledge of room rates and packages, dispatch requests to departments, monitor safety and security
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